FAQ

We ship within the US. We offer free Standard Shipping within the US. If you need it sooner, there is the option of Expedited 2 Day Shipping for a flat rate. 

For international shipments outside the US, please contact our customer care team at support@luxsiobeauty.com.

Orders will be processed within 24 hours of receipt (processing time does not include weekends or federal holidays). All orders placed on Saturday or Sunday will be processed the following Monday. All orders with expedited shipping must be placed by 1PM EST in order to be processed same day. All orders placed after 1PM EST will be processed the next business day. 

We accept payment via credit card and PayPal. 

Orders cannot be cancelled or changed once processed. However, please email us at support@luxsiobeauty.com if you need to change your order. Our fulfillment centers process orders quickly, but we'll do our best to process your request but is not guaranteed. 

Please note: We ship Monday – Friday, excluding all U.S. National Holidays.

If you received a product different from the one that you ordered, we apologize. Contact us at support@luxsiobeauty.com, and we’ll be sure to get you the LUXSIO products you ordered so you can Get GLOWING in no time.

If your package was damaged during shipment, save the box and merchandise and notify us immediately at support@luxsiobeauty.com. We will send a prepaid shipping label to you so the package can be shipped back to us, and we will inspect the damage as soon as it arrives. Any damaged items will be replaced.

If your package is missing, please have a look around the delivery site to see if it was tucked away out of sight when shipped. If the package is still not found, the customer is responsible for filing a claim with the shipping courier. This process can take up to 6 business days and we appreciate your patience in the matter. In order to expedite the package recovery, please contact us at support@luxsiobeauty.com with the order number and any other relevant information. Unfortunately, we cannot replace packages until they have been confirmed missing.

Yes all our products come with a warranty for orders from authorized seller LUXSIO. However, please refer to the specific warranty period for the specific product(s). 

We want you to love your LUXSIO order. If you are not completely satisfied, please send an email with your order reference number to support@luxsiobeauty.com within 30 days of purchase. We will provide return authorization and mailing information. Refunds are issued once the return order has been received and inspected. All refunds will be issued to the original form of payment within 10 business days of receipt, less shipping costs. All shipping fees are non-refundable.

Please note: We are not responsible for any lost or damaged products during shipping. We encourage a carrier that offers shipment tracking for all returns.  For more details please read our refund policy here.

Have a question? We’d love to chat. Email support@luxsiobeauty.com.

Clean Beauty is eco-friendly, non-toxic, cruelty-free and sustainable. 

LUXSIO started in Hawaii. As nature and animal lovers, our clean beauty and skincare line was created with aloha and the health of our bodies and environment in mind to reveal natural beauty from the inside out. 

Created for you who care about what you put into and onto your body that is aligned with nature and the environment and actually works and who do not settle for anything less than the best.

Our mission is to inspire and empower women to be their own kind of BeYOUtiful. To embrace the unique beauty that you already are.  

We believe real beauty is about feeling confident and comfortable in your own skin. 

Our head office is based in sunny Hawaii. 

Whether you’re trying our products for the first time or not - we always want you to feel great about your LUXSIO Beauty experience. Nothing means more to us than making sure you’re completely satisfied with your purchase. If you ever have a less-than-happy experience, please contact us at support@luxsiobeauty.com.