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FAQ

Where does LUXSIO Ship?

We ship within the US. We offer free Standard Shipping within the US. If you need it sooner, there is the option of Expedited Shipping at checkout.

For international shipments please contact us at support@luxsiobeauty.com and we'll get back to you asap.
When will my order ship?

Orders will be processed within 72 hours of receipt (processing time does not include weekends or federal holidays). All orders placed on Saturday or Sunday will be processed the following Monday. All orders with expedited shipping must be placed by 1PM EST in order to be processed same day. All orders placed after 1PM EST will be processed the next business day.

Which payment methods do you accept?

We accept payment via credit card and PayPal.
Where can I update my order?

Orders cannot be cancelled or changed once processed. However, please email us at support@luxsiobeauty.com if you need to change your order. Our fulfillment centers process orders quickly, but we'll do our best to process your request but is not guaranteed.

Please note: We ship Monday – Friday, excluding all U.S. National Holidays.
What should I do if my order is incorrect?

If you received a product different from the one that you ordered, we apologize. Contact us at support@luxsiobeauty.com, and we’ll be sure to get you the LUXSIO products you ordered asap.
What should I do if I get a damaged or defective item?

If your package was damaged during shipment, save the box and merchandise and notify us immediately with photos at support@luxsiobeauty.com. Any damaged items will be replaced.
What if my order is lost?

If your package is missing, please have a look around the delivery site to see if it was tucked away out of sight when shipped. If the package is still not found, the customer is responsible for filing a claim with the shipping courier. This process can take up to 6 business days and we appreciate your patience in the matter. In order to expedite the package recovery, please contact us at support@luxsiobeauty.com with the order number and any other relevant information. Unfortunately, we cannot replace packages until they have been confirmed missing.

Do the products come with a warranty?

Yes all our products come with a manufacturer's limited warranty for orders from authorized seller LUXSIO. However, please refer to the specific warranty period for the specific product(s).
What is the return and refund policy?

We want you to love your LUXSIO order. If you are not completely satisfied, please send an email with your order reference number to support@luxsiobeauty.com within 30 days of purchase. We will provide return authorization and mailing information. Refunds are issued once the return order has been received and inspected. All refunds will be issued to the original form of payment within 10 business days of receipt, less shipping costs. All shipping fees are non-refundable.

Please note: We are not responsible for any lost or damaged products during shipping. We encourage a carrier that offers shipment tracking for all returns. For more details please read our refund policy here.
How do I get in contact with LUXSIO?

Have a question? We’d love to chat. Email support@luxsiobeauty.com and we'll get back to you within 24 hours.
Are there any how to use product instructions?

Yes each product come with instructional manual. You can also find the how to use videos on our website here.

What is Clean Beauty?

Clean Beauty is eco-friendly, non-toxic, cruelty-free and sustainable.
What is LUXSIO?

LUXSIO started in Hawaii. As nature and animal lovers, our clean beauty and skincare line was created with aloha and the health of our bodies and environment in mind to reveal natural beauty from the inside out.

Created for you who care about what you put into and onto your body that is aligned with nature and the environment and actually works and who do not settle for anything less than the best.

Our mission is to inspire and empower women to be their own kind of BeYOUtiful. To embrace the unique beauty that you already are. Show Your Beauty!

We believe real beauty is about feeling confident and comfortable in your own skin.
Where is LUXSIO based?

One of our head offices are based in sunny Hawaii.
Our promise to you

Whether you’re trying our products for the first time or not - we always want you to feel great about your LUXSIO Beauty experience. Nothing means more to us than making sure you’re completely satisfied with your purchase. If you ever have a less-than-happy experience, please contact us at support@luxsiobeauty.com.